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v Assisted
customers, subordinates, and supervisors in identifying and resolving
problems, and determined corrective actions.
v Created
and published an easy-product-reference for customer and employee use.
Trained associates and management on the effective use of said reference.
Consulted on effective distribution. Maintained item through the end of
employment.
v Demonstrated
skillful negotiation and communication skills.
v Selected
for back-to-back rotations as a Customer/Supervisor advocate resolving
in-depth issues for customers and employees during call escalation.
v Selected
to assist in mentoring representatives sharing experience from other company
call centers with our service.
v Developed
customer care processes for new products offered in limited markets.
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